Citizen Charter

Citizen Charter

The Citizen Charter is an official document that clearly specifies the services that citizens are entitled to receive from government institutions, the time limit for obtaining those services, the officers responsible for providing them, and the grievance redressal mechanism.

Objectives of the Citizen Charter

  • To provide clear information to the public about the services available
  • To ensure that services are provided within the stipulated time
  • To ensure transparency and accountability in administration
  • To strengthen trust between citizens and the Panchayat
  • To make the grievance redressal mechanism more effective

Major Services Available at the Panchayat

  • Birth / Death Registration
  • Marriage Registration
  • Tax Collection
  • Issuance of Licences
  • Social Security Pension Services
  • Drinking Water and Sanitation Services
  • Building Construction Permits
  • Acceptance of Applications for Welfare Schemes

Rights of Citizens

  • Right to receive services within the stipulated time
  • Right to receive clear and accurate information
  • Right to be treated with dignity and respect
  • Right to submit complaints and seek redressal

Responsibilities of Citizens

  • To submit the required documents accurately
  • To comply with laws and regulations
  • To pay taxes on time
  • To protect public facilities
  • To cooperate in maintaining cleanliness and protecting the environment

Message

“Transparent Governance and Citizen-Friendly Services – Our Commitment”

“Citizens’ Right – Timely Service”